As described on their website, "The National Consumer Law Center (NCLC) is the nation’s consumer law expert, helping consumers, their advocates, and public policy makers use powerful and complex consumer laws on behalf of low-income and vulnerable Americans seeking economic justice."

The MA Attorney General may pursue your case against a business if a large segment of the public is affected similarly. Alternatively, the A.G. may provide voluntary mediation services.

The Small Claims Advisory Service (SCAS is a student-run volunteer group under the Phillips Brooks House Association of Harvard College. SCAS's mission is to provide information free-of-charge about Massachusetts small claims court, which covers civil cases under $2000 and does not require the aid of an attorney. Services include a phone hotline, an email query address, face-to-face appointments at their community offices, informational workshops, and bilingual resources, among others. They are happy to hold training sessions for clients and/or staff, or distribute flyers, pamphlets, and other written information, for legal and community organizations.

IFCC provides a convenient and easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation.

Information about energy assistance programs and the Low Income Home Energy Assistance Program (LIHEAP). Flyer will tell you who is eligible for help and where to go to get help in your community. For more information call the Heat Line at 1-800-632-8175 at the Massachusetts Department of Housing & Community Development.

The NACA's Consumer Resource Center contains helpful articles, including "How to Solve Your Consumer Problem" and "Catalogue of Deceptive Practices: Car Cases".

The site contains a sample complaint letter, listings of state and local consumer organizations, and tips on areas of interest to consumers.