This Field Operations Memo explains changes to how AU Managers are to process client mail returned to the TAOs.  These revisions are designed to minimize confusion for clients, avoid unnecessary termination of benefits to clients residing in Massachusetts, and eliminate unnecessary work for AU Managers.  Since Food Stamp Transitional Benefits Alternative (TBA) and Universal Semiannual Reporting (USR) households have no reporting requirement with regard to change of address, the procedures outlined in this memo do not apply to TBA and USR cases. However, if mail for TBA or USR households is returned to the TAO with a forwarding address, the mail must be forwarded to the new address and the new address entered on BEACON.  This will ensure that subsequent mailings and recertification documents are received by the client.   This memo obsoletes Field Operations Memo 2007-57.

This memo transmits procedures to be followed when new MassHealth cards are returned in the mail.

Cannot deny for failure to verify expenses for deduction purposes; cannot deny PA household for over-asset; cannot count both EAEDC and SSI income; cannot close Food Stamps for failure to verify something that is only required for TAFDC; if mail is returned with forwarding address must send letter to new address.